STORE POLICY
CUSTOMER CARE
At Urban Survival Craft, we are dedicated to ensuring your satisfaction and providing exceptional customer care. Our policy revolves around transparency, efficiency, and respect for your needs.
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Core Principles:
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Satisfaction: Your happiness is our priority. We strive to exceed your expectations in every interaction.
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Transparency: Clear communication on products, pricing, shipping, and policies is fundamental to our service.
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Efficiency: Prompt order processing, quick issue resolution, and responsive customer support define our commitment.
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Respect: We value your feedback and treat every customer with courtesy and understanding.
Commitment Highlights:
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Product Quality: We offer high-quality products sourced from trusted suppliers.
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Customer Support: Reach out to our knowledgeable team for assistance. (Click Here)
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Returns: Fair and accommodating return and exchange policies are in place.
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Privacy: We handle your personal information with utmost care and comply with data protection regulations.
Feedback:
Your feedback helps us improve. Share your thoughts at info@urbansurvivalcraft.com.
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Conclusion:
Thank you for choosing Urban Survival Craft. We look forward to serving you with trust, reliability, and exceptional service.
PRIVACY & SAFETY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from urbansurvivalcraft.com (the “Site”).
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Personal information we collect when you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
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Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
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By submitting your contact information at this website, you are acknowledging that your information may be added to our email lists, and you can opt-out of these emails at any time via the link found at the bottom of each email.
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As you browse this website, advertising cookies will be placed on your computer so that we can understand what you are interested in.
Through our display advertising partners at Google and Facebook we are then able to present you with retargeting advertising on other sites based on your previous interaction with this website.
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The techniques our partners employ does not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of Ad Roll’s, Google’s and their partners’ targeted advertising.
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook:
https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
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Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention when you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
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The Site is not intended for individuals under the age of 18.
Mobile Terms of Service
The Urban Survival Craft mobile message service (the "Service") is operated by Contingent Group LLC (“Urban Survival Craft”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
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By consenting to Urban Survival Craft SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Urban Survival Craft through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a Urban Survival Craft of any purchase with . Your participation in this program is completely voluntary.
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We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
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You may opt-out of the Service at any time. Text the single keyword command STOP to +18446550056 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other mobile message Urban Survival Craft programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
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For Service support or assistance, text HELP to +18446550056 or email admin@urbansurvivalcraft.com
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Changes
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We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
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The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
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Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at admin@urbansurvivalcraft.com.
PAYMENT METHODS
We Accept major debit and credit cards. Cards are linked to a debit or credit account at a bank. To complete a payment online, customers enter their card information at checkout.
Digital Wallet Payments. Customers confirm the transaction by authenticating their wallet credentials at checkout. If using mobile, they can authenticate with fingerprint or face recognition, their mobile passcode, or by logging into their wallet app. On the web, they can also scan a QR code with their mobile phone to complete the transaction.
Buy now, Pay later options. At checkout, the customer chooses to pay with a buy now, pay later service. Then the customer creates or logs into an account with the buy now, pay later provider. Next, the customer accepts or declines the terms of the repayment plan, and then returns to the business’ site.
Shipping & Returns
Shipping Policy
Thank you for your request. Here's an example of a shipping policy:
We offer free shipping on all orders over $99.99 For orders under $99.99, United States Postal Service Flat Rate Priority Mail Shipping will be applied. We strive to process and ship all orders within 3-5 business days. Please note that shipping may vary depending on your location. If you have any or concerns about your order, please don't hesitate to contact.
Return & Exchange Policy
Our top priority at My Site is your satisfaction with your purchase. To ensure a hassle-free experience, we have a return & exchange policy in place for cases where you change your mind or are dissatisfied with a product. If you need assistance with a return or exchange, please don't hesitate to contact us.
the event of damages we kindly ask you to inspect the packaging of your item(s) upon delivery. If you notice any damage, please make a note of it when signing for delivery or refuse to accept the delivery. If you do accept delivery, please take photos of the damaged packaging or products inside and send them to shop@urbansurvivalcraft.com. Our service agent will respond within one business day to process your return or exchange.
Wholesale & Group Pricing
Wholesale Inquiries
Partner with Urban Survival Craft
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Want to stock our field-tested survival gear in your store? Or maybe you have a product you'd like us to review or carry? We’re always on the
lookout for strategic partnerships. Whether it’s exploring merchandise collaborations or ensuring you’re equipped with the best gear, contact us
today to start the conversation.
Group Pricing
Group Pricing Inquiries
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Looking to equip your team or group with the best in survival training and gear? Urban Survival Craft offers special group pricing for organizations, clubs, and events. Whether it’s for a corporate training session, a community group, or a special event, we can tailor our offerings to meet your needs. Contact us today to discuss your requirements and get a customized quote. Let's make sure your group is ready for anything.
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